Our Shipping Commitment

At VORTEXIQ SOFTWARE LTD, we are committed to delivering your smart home appliances quickly and securely. This Shipping Policy details our shipping procedures, timelines, and conditions. We are registered in England and Wales, with a registered office at 85 Great Portland Street, First Floor, London, England, W1W 7LT.

Shipping Options and Costs

• We offer multiple shipping methods, including standard, expedited, and international shipping. Options and costs are displayed at checkout based on your location, order weight, and selected method.
• Free Shipping: Available on orders over $50 (or equivalent in other currencies). Check our Website for current promotions.
• We partner with trusted carriers such as Royal Mail, UPS, and DHL to ensure reliable delivery.

Estimated Delivery Times

• UK Deliveries:
• Standard: 3–7 business days.
• Expedited: 1–3 business days.
• EU Deliveries: 5–10 business days.
• International Deliveries: 7–21 business days, depending on the destination.
• These are estimates and may vary due to factors such as customs clearance, public holidays, or carrier delays.

Shipping Restrictions

• We ship worldwide, but some regions may be subject to restrictions due to local regulations, customs policies, or product specifications (e.g., voltage compatibility).
• Products may include UK-standard plugs (Type G). Check product descriptions for compatibility with your region, or contact us for clarification.
• Certain countries may impose import duties or taxes, which are the responsibility of the customer.

Order Processing and Tracking

• Orders are typically processed within 1–2 business days of payment confirmation. You will receive a confirmation email with tracking details once your order ships.
• Track your order directly on our Website using the tracking number provided or contact us for assistance.

Handling Lost or Damaged Shipments

• Lost Shipments: If your order does not arrive within the estimated delivery window, contact us within 14 days of the expected delivery date. We will investigate with the carrier and provide a replacement or refund.
• Damaged Shipments: If your product arrives damaged, notify us within 7 days of delivery with photos of the damage. We will arrange a replacement or refund at no additional cost.

Contact Information

Email: info@vortexiq.store

Phone: +44 7733 789804

Address: 85 Great Portland Street, First Floor, London, England, W1W 7LT

Last Updated: May 01, 2025