Our Commitment to Your Privacy

At VORTEXIQ SOFTWARE LTD, we are dedicated to safeguarding your personal information. This Privacy Policy explains how we collect, process, store, and protect your data when you visit www.vortexiq.store or purchase our smart home appliances. We are a company registered in England and Wales, with a registered office at 85 Great Portland Street, First Floor, London, England, W1W 7LT.

Information We Collect

We collect the following types of data:

• Personal Details: Name, email address, phone number, billing and shipping addresses, and payment information when you place an order.
• Technical Data: IP address, browser type, operating system, and browsing behavior (e.g., pages visited, time spent) collected via cookies and analytics tools.
• Communication Data: Information you provide when contacting us, such as inquiries, feedback, or survey responses.
• Marketing Preferences: Your choices regarding promotional emails, newsletters, or targeted ads (if you opt in).

How We Use Your Information

We use your data to:

• Process and deliver your orders, including managing payments, shipping, and returns.
• Communicate with you about your orders, including sending order confirmations and tracking updates.
• Enhance our Website and services by analyzing usage patterns and customer feedback.
• Send you promotional offers, discounts, or newsletters (only with your consent; you can opt out at any time).
• Comply with legal and regulatory requirements, such as maintaining records for tax purposes.

Data Sharing and Third Parties

We may share your data with:

• Service Providers: Trusted partners who assist with order fulfillment, such as shipping companies (e.g., DHL, FedEx), payment processors (e.g., Stripe, PayPal), and IT service providers.
• Legal Authorities: When required by law, such as in response to a court order or to prevent fraud.
• We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

Data Security Measures

We implement industry-standard security measures, including:

• SSL encryption for secure data transmission.
• Restricted access to personal data, available only to authorized personnel.
• Regular security audits to identify and address vulnerabilities.
• Despite these measures, no online system is entirely secure, and we cannot guarantee absolute protection against unauthorized access.

Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal obligations, e.g., tax records).
• Restriction: Limit how we process your data in certain circumstances.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Opt out of marketing communications or object to certain types of data processing.
• To exercise these rights, please contact us at info@vortexiq.store. We will respond within 30 days.

Data Retention Period

We retain your data only as long as necessary:

• Order-related data (e.g., name, address, payment details) is kept for 7 years to comply with UK tax and accounting laws.
• Browsing data (e.g., analytics) is retained for up to 2 years to improve our services.
• Marketing data is kept until you unsubscribe or request deletion.

International Data Transfers

If you are located outside the UK, your data may be transferred to and processed in countries with different data protection laws. We ensure such transfers comply with UK GDPR requirements, using standard contractual clauses or other safeguards.

Contact Information

If you have any questions about these Terms, please reach out to us:

Email: info@vortexiq.store

Phone: +44 7733 789804

Address: 85 Great Portland Street, First Floor, London, England, W1W 7LT

Last Updated: May 01, 2025